We offer a 14-day return policy on all products. Items must be unused and in original packaging. Please view our policy page here for more information.

Orders are typically processed and shipped within 2–3 business days. Once dispatched, standard delivery generally takes 5–8 business days, depending on your location.

At this time, Elite Smoke Co only offers shipping within the United States. We do not provide international shipping; however, we are always looking for ways to expand our services to better serve our customers worldwide.

We accept all major credit cards and secure payment processors. For your convenience, a full list of available payment options will be presented during the final step of the checkout process.

Once your order ships, you'll receive a tracking number via email to monitor your delivery status in real-time.

Absolutely. We utilize industry-standard SSL (Secure Sockets Layer) encryption to protect your personal and payment information. Your data is processed through secure, PCI-compliant payment gateways, ensuring that your transaction is safe and your private details remain confidential.

Orders can be modified or cancelled within 24 hours of placement. Contact our support team for assistance here.

Yes. In compliance with federal and state regulations, you must be of legal smoking age (typically 21+) in your jurisdiction to purchase our products. We may utilize third-party age verification software at checkout to ensure compliance with PACT Act requirements and other applicable laws.

Please inspect your order immediately upon arrival. If an item is defective, damaged, or incorrect, contact us here. To expedite the process, please include your order number and a photo of the damaged item. We will evaluate the issue and work quickly to provide a replacement or a resolution.

Our dedicated support team is here to assist you. You can reach us via email at support@elitesmokeco.com. We strive to respond to all inquiries within 24–48 business hours. For faster service regarding an existing order, please include your order number in the subject line.